Refund Policy

Refund Policy: No Refunds for Prescription Products

At Joylocks, we are committed to providing you with high-quality products and exceptional customer service. We understand that circumstances may arise where you may have concerns about your purchase. We have established a clear refund policy to address various scenarios. However, please be aware that this policy specifies that no refunds will be issued for prescription products.

Refund Eligibility

  1. Non-Prescription Products: For non-prescription products, we offer a refund within 10 days of your purchase. If you are dissatisfied with a non-prescription product for any reason, please contact our customer support team at or 1(888) 383-6596 to initiate the return process.
  2. Prescription Products: Due to the nature of prescription products and regulatory guidelines, we regret to inform you that we cannot issue refunds for any prescription products. We are dedicated to adhering to the highest standards of safety and compliance with all applicable laws and regulations governing prescription medications.


If you receive a prescription product that is damaged, incorrect, or defective, please contact our customer support team immediately. We will work to resolve the issue promptly and provide you with the appropriate replacement or solution.

Cancellation of Prescription Orders

In cases where you wish to cancel a prescription order before it has been processed or shipped, please contact us at We will make every effort to accommodate your request. However, once a prescription order has been processed and shipped, it cannot be canceled, and no refunds will be issued.

Contact Us

If you have any questions or concerns regarding our refund policy or the status of your order, please do not hesitate to contact our customer support team at or 1(888) 383-6596. We are here to assist you and ensure that you have a positive experience with our services.

Joylocks reserves the right to make changes to this refund policy at our discretion. Any revisions to this policy will be posted on our website and will become effective immediately.

Thank you for choosing Joylocks, and we appreciate your understanding of our refund policy regarding prescription products.